1. Help
    September 26th, 2014 by Chris Barylick
    Internet sharing: The secret weapon in troubleshooting someone else’s Mac

    It’s not perfect, and there will always be things that I’ll grouse about. But there are other things about OS X that I love. Chief among them:...

  2. App Guide
    May 9th, 2014 by Chris Barylick
    ClamXav 2.6.2

    Advice from an Apple tech: ClamXav is a valuable troubleshooting tool   As much as you may want to believe that your Mac is nigh on invulnerable...

  3. Blogs
    March 17th, 2014 by Ted Landau
    The trouble with troubleshooting iOS

    You know what the trouble with troubleshooting iOS is? You can’t do it. Because it doesn’t exist. OK, I’m exaggerating a bit. There are a few...

  4. Features
    September 7th, 2013 by Joe Kisell
    Mac Emergency! Part 2: fast fixes for the most common Mac problems

    Can’t Get Online If your web browser, your email program or any of a hundred other internet-connected apps on your Mac start complaining about...

  5. Features
    September 1st, 2013 by Joe Kisell
    Mac Emergency! Part 1: fast fixes for the most common Mac problems

    Mac Won’t Turn On One of the scariest things that your Mac can do, short of emitting actual flames and smoke, is refuse to turn on at all. you...

  6. Features
    August 31st, 2013 by Ted Landau
    Mac Emergency! Part 1: fast fixes for the most common Mac problems

    System Slowdowns It happens to every Mac user sooner or later. The virtual gears inside your computer begin to act as though they’re running in...

  7. Help
    March 24th, 2013 by Ted Landau
    Dealing with Mac hard drive woes

    Your Mac has begun showing signs of trouble. Perhaps you frequently get errors when trying to open or save files. You suspect a problem with the hard...

  8. Help
    March 16th, 2013 by Chris Barylick
    Advice from an Apple Tech: Three common Mac fixes

    You learn a lot after four months of working at a tech shop window. Between October of 2012 and February of 2013, I was part of the University of...

  9. Blogs
    March 12th, 2013 by Joe Kissell
    How to think like a Mac geek

    Most of us know at least one person who’s not merely a Mac user, but a dyed-in-the-wool Mac geek. You know the type: someone who has a large collection...

  10. Help
    March 6th, 2013 by Christopher Breen
    When applications consume too much RAM

    Reader Elsa Pederson finds her Mac mysteriously out of memory. She writes: Today I saw a message I’d never seen before. It indicated that my Mac...

  11. Help
    March 5th, 2013 by Ted Landau
    What to do when your Mac can’t print

    You click Print, and then wait a moment. Nothing happens. Your attempt has clearly failed. A brief check confirms that the problem is not limited...

  12. Help
    February 26th, 2013 by Joe Kissell
    What to do when you can’t connect to the internet

    If your web browser, email program, or any of a hundred other internet-connected apps on your Mac starts complaining about not having a connection,...

  13. Help
    February 19th, 2013 by Joe Kissell
    What to do when your Mac won’t turn on

      One of the scariest things that can happen to your Mac, short of actual flames and smoke billowing from the case, is a failure to turn on at...

  14. Help
    February 2nd, 2013 by Ted Landau
    What to do when your computer is too slow

    It happens to every Mac user sooner or later. The virtual gears inside your computer begin to act as though they’re running in a vat of tapioca...

  15. Help
    January 24th, 2013 by Joe Kisell
    What to do when the Trash won’t empty

    When you drag files or folders to the Trash icon in the Dock, OS X doesn’t delete them immediately. Just as you can pull something out of a physical...

  16. Help
    January 7th, 2013 by Ted Landau
    Troubleshooting iTunes 11: The sequel

    While iTunes 11.0.1 appears to have fixed most of bugs reported in the application’s initial 11.0 release (including those covered in a previous...

  17. News
    December 11th, 2012 by Ashleigh Allsopp
    Pending iTunes 11 update to bring back duplicate song search

    Apple is working on an update for its new iTunes 11 that will bring back the ability to find duplicate songs in your iTunes library. That’s...

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