1. Blogs
    June 24th, 2014 by John Moltz
    All in one: Owning the experience is key to Apple’s customer satisfaction

    If you regularly listen to Apple’s quarterly conference call, Tim Cook’s repeated use of the term ‘customer sat’ for ‘customer...

  2. News
    November 23rd, 2012 by Ashleigh Allsopp
    Survey: Apple’s Mac line-up still tops consumer satisfaction and reliability

    Consumer Reports has published the results of its annual Product Reliability Survey, which found that Apple is still coming out on top for consumer...

  3. News
    November 23rd, 2012 by Macworld Australia Staff
    Apple Macs still tops consumer satisfaction and reliability

    Consumer Reports has published the results of its annual Product Reliability Survey, which found that Apple is still coming out on top for consumer...

  4. News
    September 28th, 2012 by Ashleigh Allsopp
    Apple’s iOS 6 causes drop in device satisfaction for iPhone owners

    A new survey has shown that iOS 6 has caused iPhone owners to become less satisfied with their devices. The survey, conducted by mobile customer research...

  5. News
    September 21st, 2011 by Elizabeth Fish, TechHive
    Apple tops customer experience, survey says

    Apple has been crowned the most admired company in terms of its customer experience, in a survey of global business leaders. The 53 international...

  6. News
    September 22nd, 2010 by Serenity Caldwell
    Apple tops consumer-satisfaction survey again

    Are you happy with your Mac or iPad? Join the club – and by that, I mean those customers surveyed by the American Customer Satisfaction Index (ACSI),...

  7. News
    August 5th, 2010 by Dan Moren
    Survey: iPhone 4 antenna hubbub more noise than signal

    The iPhone 4 has certainly been the subject of much contention in the tech arena, but how about the average iPhone 4 owner? How do they feel about...

  8. News
    Survey: iPad making inroads, users satisfied

    Six weeks after the iPad’s introduction in the US, has the tablet really had an impact? According to a pair of surveys by ChangeWave Research,...

  9. News
    Consumer Reports readers love the Apple Store

    Apple Store wannabes take note: Apparently you'll need more than minimalist design and enthusiastic clerks wearing brightly-coloured shirts if you...

  10. News
    iPhone ‘undisputed’ leader in customer satisfaction, study reports

    A new study by the CFI Group reports that the iPhone has taken the top spot in customer satisfaction. The company surveyed over 1,000 smartphone users...

  11. News
    Apple leads in customer satisfaction survey, despite slip

    The American Customer Satisfaction Index (ACSI) has released customer satisfaction scores for a number of consumer product sectors including personal...

  12. News
    What backlash? iPhone 3GS users very satisfied, survey says

    With all the Apple-bashing lately, you’d think that iPhone users—typically a satisfied lot—might be a little less thrilled with their chosen...

  13. News
    MacBooks sweep Consumer Reports laptop ratings

    Apple’s scored itself a trifecta with the release of the June issue of US magazine Consumer Reports. If it weren't for the magazine's legendary...

  14. News
    Apple tops J.D. Power’s list for smart phone customer satisfaction

    It's easy to be blasé about Apple winning another yet award for the iPhone, but happy customers are never something to take for granted.

  15. News
    Apple leads, Dell lags in customer satisfaction

    Market research firm Forrester on Friday released a report measuring customers' overall satisfaction with computer manufacturers. Apple not only topped...

  16. cat-iPhone
    J.D. Power ranks Apple’s iPhone highest in new study

    J.D. Power and Associates ranked Apple’s iPhone highest in overall customer satisfaction among business wireless smartphone users. The results...

  17. cat-iPhone
    Surprise, surprise: iPhone owner survey shows high satisfaction

    We know a lot about the iPhone, but here’s one thing we don’t know: how do you feel about your iPhone? It’s a hard thing to measure, to be...

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