1. Blogs
    June 24th, 2014 by John Moltz
    All in one: Owning the experience is key to Apple’s customer satisfaction

    If you regularly listen to Apple’s quarterly conference call, Tim Cook’s repeated use of the term ‘customer sat’ for ‘customer...

  2. Blogs
    December 20th, 2013 by Marco Tabini
    Should Apple ban in-app review reminders from the App Store?

    Earlier this month, Daring Fireball’s John Gruber linked to a website the author of which collects a ‘wall of shame’, collecting iOS...

  3. Blogs
    December 26th, 2012 by Stephen Wildstrom
    Microsoft to Apple: Game On

    For the past two and a half years, the iPad has ruled the world of tablets. Except for Amazon’s Kindle Fire and the Barnes & Noble Nook, there...

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