Internode tops Roy Morgan ISP customer poll

Macworld Australia Staff
23 August, 2011
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Press Release

August 23, 2011 – Australian broadband company Internode has again received a poll-topping thumbs-up from its customers nationally in the latest independent ISP customer survey run by Roy Morgan Research.

Based on its survey of more than 6000 Australian internet customers during six months to May 2011, Roy Morgan reports that 93 per cent of Internode customers describe themselves as “Very Satisfied” or “Fairly Satisfied” with its service. The survey estimates the ISP industry average is 74 per cent.

Internode is Australia’s largest privately owned broadband service provider, with around 200,000 customers nationally using its internationally-linked, IPv6-enabled network. Since 2008, Internode has repeatedly topped independently-run customer satisfaction surveys conducted by organisations such as Roy Morgan Research, the Australian Broadband Survey, Australian PC & Tech Authority, Canstar Blue and Choice.

Roy Morgan Research specialises in recontact customised surveys, which provide qualitative and quantitative information regarding customers and target markets. Details of this latest survey can be found at

About Internode

is a national broadband company with offices in Sydney, Melbourne, Brisbane and Adelaide. As well as offering ADSL2+ broadband services at more than 1400 telephone areas nationally through wholesale suppliers, Internode has its own Agile DSLAM broadband equipment in operation or under construction at more than 200 exchanges in every state and territory of Australia. Internode is a privately-held company founded in 1991. Internode offers a wide range of value-added broadband services including more than 400 Internode WiFi hotspots nationally, NodeMobile Data 3G wireless broadband, Internode Business Connect Private IP networks, NodePhone VoIP telephony and a pioneering IPTV service through its partnership with FetchTV. Follow Internode online at

Internode PR for media assistance: Impress Media Australia

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