New research by iiNet finds nearly half of older Australians struggle to set up their technical devices

 12 December 2011 – Sydney, Australia - De">

Grandma connects better with the BoBsquad

Macworld Australia Staff
12 December, 2011
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Press Release

New research by iiNet finds nearly half of older Australians struggle to set up their technical devices

 12 December 2011 – Sydney, Australia – Despite a keen interest in all things technology, older Australians are struggling to get connected according to a new study commissioned by Australia’s second largest DSL broadband provider, iiNet.

A Newspoll study[i] found nearly half of Australians aged 50 – 64 years old bought a technical device or software that they were unable to set up or use by themselves.  Of these older Australians, a staggering 93 per cent were unable to set up the technology because it was too difficult and 23 per cent said it took too much time.

Maryna Fewster, iiNet’s Chief Customer Officer, said it’s evident that older Australians are willing to give technology a go but often run into trouble when trying to set up and connect.

“There’s no age barrier when it comes to technology.  We’re seeing a growing number of grandmas and grandpas wanting to go online and connect with friends and family. They often just lack the technical know-how to do so,” Ms Fewster said.

The Newspoll study comes hot on the heels of the comprehensive report, Older Australians and the Internet[ii], which further uncovers older Australian’s growing appetite for using the Internet to shop online, pay bills and keep in touch with family.

Professor Trevor Barr of Swinburne University and principle advisor on the study added, “The report, based on credible field research, reveals that the group in society who is progressively becoming more dependent on the Internet to live richer lives is seniors.”

Surprisingly, the Newspoll study also found it wasn’t just older Australians struggling to set up their technologies.  33 per cent of young adults (18 – 34 year olds) had bought a technology device or software that they were unable to set up or use – and of these, 87 per cent said it was because it was too difficult.

The study coincides with the announcement that iiNet’s BoBsquad – a team of tech-loving experts – are now on call for residential customers in Melbourne and Sydney (metro areas only).

“For Australians young and old who aren’t huge tech-heads or are just too busy, iiNet’s team of experts are on call to make personal house visits and sort out all your tech issues,” said Ms Fewster.

For more information on iiNet and the BoBsquad, visit


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  1. Introducing layout themes and styles in FileMaker Pro 13

    FileMaker Pro, help, inspector, macworld australiaIf you are reading this, you are most likely aware of the benefits offered by FileMaker Pro 13, from streamlining your business’ data to organising projects, but how do you make your FileMaker Pro and FileMaker Go database solutions look the part?

    This is where layout themes and styles come in.

    Would you like the layout to show your business logo when your employees are entering data into the database? Would you like to create conformity across all pages, maybe with a colour theme that matches your business?

    In order to increase usability for your database, a well-designed layout will make the solution both appealing to look at, but also more efficient – as those entering or viewing data will be able to easily navigate the fields in front of them.

    What is a style?

    In FileMaker Pro, a style is the way a layout object, layout part and the database’s background appear. This encompasses the colour or transparency of objects and backgrounds, the style of line used within the layout, the borders of objects and parts, the shape of objects, the shadows outside or inside an object’s border, and the display state of an object.

    For example, when your draw a square on your layout, the initial appearance of the square will be determined by the theme currently being used by the layout. The colour of the square, the lines that define it and any shadow that appears are all differing styles that add up to make a theme.

    The initial theme is called the default and ensures that all objects added to the layout carry a similar look. So, if you add a second square to the layout, it will have the same colour and borders. Though this does not have to be the case if you would like to differentiate them.

    And a theme?

    A theme is the collection of a number of styles used in a layout. Themes are the full picture of how your layout or report appears, and encompass all of the individual styles applied to objects, parts and the background. The theme does not affect the way a layout functions, but when you apply a theme to a layout it will alter the way it looks and feels.

    Making alterations

    Adjusting a style in a theme is very simple. If you click on the object, layout part or background you would like to alter, open the Inspector and head to the Appearances tab, you will see the Style label field at the top. This indicates the current style.  If no changes have been made, it will likely read as ‘Default’.

    Alter the style of the object, layout part or background by editing the property settings on the Appearance tab of the Inspector. Once you have made your layout look the way you would like, select the red arrow that will have appeared as you were making your changes and click ‘Save As New Style’.

    Type in a new name for your style and press OK. Continue to create as many additional styles as you would like in your layout. If you would like to apply a style to multiple objects or modify a style slightly between two objects, your previous styles will be available in the Styles list on the Style tab of the Inspector.

    Once you have made all of the changes you would like, you have the option of creating a new theme or saving the changes to the current theme.

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