The Warranty Group has been the exclusive provider of extended warranty services for Dick Smith since 2008. It has announced that it will honour all valid claims under extended warranties sold by Dick Smith across Australia and New Zealand. This includes contracts sold before and after the chain went into receivership.
Hemaka Perera, director of sales for Southeast Asia, says The Warranty Group will be honouring valid claims under extended warranties that have been sold on every product to date.
“We’ve made this decision because it is the right thing to do by our customers. The closure of Dick Smith retail stores is unfortunate and we want to give our loyal customers the peace of mind we promised when they chose to buy products from Dick Smith,” says Perera.
The acquisition of Dick Smith’s online business by Kogan does not impact The Warranty Group, as all extended warranties were sold prior to the acquisition.
This decision covers all warranties sold, including some 135,000 extended warranties that were left exposed when Dick Smith went into receivership, accounting for over $2 million in retail value.