Time Capsules from 2008 recalled by Apple

Australian Macworld staff
12 July, 2010
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Apple has added a support document that outlines problems with Time Capsules purchased between February and June, 2008.

According to the document, the affected units (with serial numbers in the range XX807XXXXXX – XX814XXXXXX) “may not power on or may shut down unexpectedly after starting up”.

If you have a Time Capsule within that range, and have experienced problems, you may be eligible to get it repaired or replaced. Apple recommends anyone with one of the faulty Time Capsules should contact their nearest Apple Retail Store, Apple Authorised Service Provider, or the Apple Contact Centre (1300 321 456). If deemed to be an affected unit, Apple will replace or repair the Time Capsule free of charge. The Apple Retail Stores and authorised service providers can also transfer your data across if desired.

If you have already paid for repair or replacement of an affected Time Capsule, the support document recommends you contact Apple regarding a refund. Finally, it notes: “This program covers affected Time Capsule models for 3 years from their original date of purchase. Apple will continue to evaluate the service data and will provide further updates to the program if needed.”

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