Update: Surface shipping delay emails incorrectly sent

Christina DesMarais, TechHive
22 October, 2012
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UPDATE: A Microsoft spokesman has released a statement to clarify reports of Surface tablet delays.

The statement reads as follows:

Unfortunately, an incorrect email was sent to several of our international customers who pre-ordered Surface from the Microsoft Online Store in the past week. All customers should expect their devices by the original date given when orders were placed. Microsoft is following up with customers to confirm their original shipping date remains unchanged, and we apologize for any inconvenience caused.


Previous reports had confirmed that new orders for the $559 model of the device face a shipping delay of up to three weeks. But now some people in Canada and the U.K. and Germany are saying they’ve received emails that say their tablets will be shipping on Nov. 2, instead of the original promised date of Oct. 26 when they pre-ordered the device.

“Got an email from @microsoftcanada saying my @surface tablet has been delayed to Nov 2nd. No reason given. That is SO not cool,” tweeted someone from Ottawa.

“@surface I will not be in the country on the 2 Nov. I needed my Surface RT before the 31 OCT! WHY!?!,” tweeted another person from London.

If you want the Surface tablet sooner rather than later you can get one next week if you’re lucky enough to be located near one of 65 physical stores in the US, Canada and Puerto Rico. However, as Australia is yet to receive a brick-and-mortar Microsoft store Australian customers may have to wait.

Announced in June, the Surface with Windows RT will start at $559 for a 32GB model without a Touch cover; $679 for 32GB with a Touch cover and $789 for the 64GB tablet with a Touch cover.

Purchasers are able to order a Touch cover for their tablet for $139.99 – available in black, white, red, magenta and cyan – or a black Type Cover for $149.99.


One Comment

One person was compelled to have their say. We encourage you to do the same..

  1. Paulie says:

    Perheps those @people should get an #iPad instead :-P

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