Snap Send Solve helps you report issues to your council

Xavier Verhoeven
3 August, 2010
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Ever found a dodgy parking meter, hard-rubbish in need of collecting, or a multitude of other issues you needed to report to your local council, but didn’t know how to go about it? Well, now there’s an app for that. Snap Send Solve, by Melbourne-based developers Outware Mobile, lets you report issues to your council in under 30 seconds.

Thanks to the iPhone’s GPS and camera, it’s the perfect device to report back to the council on all manner of problems, or just to provide general feedback when the urge arises. The app finds your local council’s email and contact details via your GPS location, and lets you report just about any ‘incident’ via the following categories: animals, beach cleaning, general feedback, general request, hard waste, litter, noise, parking, street cleaning, and trees. You can easily add notes and a manual address, before taking or attaching a photo and sending it off.

The app is already in use in parts of Melbourne, and has already been used for some surprising reports: “Just yesterday I found a dead possum on the footpath and used Snap Send Solve to take a photo and send council an email.” said St Kilda-based user Lindy Susskind. “It’s never been so easy to let my council know about problems in my street.”

The reports are all sent via email, so the councils can communicate directly with the users to fix local issues. That also means it works well with the councils’ current systems: “Snap Send Solve will make it easy for councils to gather reports and can be easily integrated into reporting systems that councils already run,” said Outware Mobile’s Gideon Kowaldo.

Snap Send Solve was also a runner up in the App My State contest recently run by the Victorian government. It’s currently available via the App Store, and more information can be found at

Here’s a video of the app in action:


2 people were compelled to have their say. We encourage you to do the same..

  1. Ian Lennon says:

    I’ve been waiting for something like this to come out in Australia, I used a similar app in the states and it was great.

  2. Jon Grant says:

    Snap Send Solve is a great idea and a great implementation of an app on the iPhone. I’m looking forward to see it taken up by the local councils. Great work!

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