No agreement between ACCC and Apple

Jeremy Kirk
17 April, 2012
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Apple has failed to reach agreement with the ACCC on remedies for allegedly misleading consumers about the 4G capabilities of its latest iPad.

The Australian Competition and Consumer Commission (ACCC) took Apple to the Federal Court in Melbourne on March 28 for allegedly violating sections of the Australian Consumer Law.

The ACCC claims that Apple’s iPad advertisements mislead the public over the device’s 4G capabilities, as the latest iPad is not compatible with Australia’s sole 4G network, which is run by Telstra.

Apple has agreed to some but not all of the ACCC’s remedies. Last month, Apple agreed to refund unhappy customers and to display an advisory in stores and promotional material reading “This product supports very fast cellular networks. It is not compatible with current Australian 4G LTE networks and WiMAX Networks.”

Telstra operates its 4G service within the 1800MHz band, while the latest iPad can use LTE only on the 700MHz and 2100MHz bands. The new iPad is compatible with 4G LTE networks in the U.S. and Canada using data speed specifications including HSPA, HSPA+ and DC-HSDPA.

Mediation sessions are common in Federal Court cases, an ACCC spokesman said. The two sides were in court later in the day for a scheduling meeting, as the court case will now continue, he said.

Other countries, including Sweden and U.K., are also investigating misleading advertising claims, as the latest iPad does not work with the 4G networks in either of those countries.



2 people were compelled to have their say. We encourage you to do the same..

  1. Gerry says:

    The ACCC should be charging Telstra for falsely claiming to have a 4G network, or at least misleading the public into believing that they have. A service that is only accessible within the CBDs of a handfull of capital cities can hardly be referred to as a mobile phone network! It isn’t Apple’s fault that Telstra chooses to run their ghost network on a different frequency to most of the world. That’s just Telstra continuing to keep this country in the dark ages, as they have done for so many years.

  2. TallyHo says:

    The ACCC should be investigating Telstra for it’s network is not 4G but rather Telstra FakeG created by them Ericsson retards. Telstra’s network is known in professional circles as “LTE Basic” which is not 4G. 4G is referred to as “LTE Adva…nced” and by definition provides a minimum of 100Mb/s speed of which Telstra’s FakeG network doesn’t even do half of that.

    So considering hundreds of millions of dollars are being wasted by Telstra on this gross mistake of building an incompatible network by world standards, it looks like some corrupt money is being thrown ACCCs way by Telstra so it can establish some pithy legal precedent that their FakeG network is 4G even though it has many downfalls including requiring custom handsets to be manufactured for it.

    Apple should tell the ACCC to crawl back into its hole for not knowing what 4G really is.

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