Kogan delays iPhone 5 shipments by a month

Macworld Australia Staff
27 September, 2012
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Australian online retailer Kogan is facing the wrath of disgruntled customers after the company announced its iPhone 5 orders have been delayed by more than four weeks.

Initially Kogan  opened pre-orders for the iPhone 5 on September 14 at $100 less than Apple’s retail price, claiming its orders would start shipping on Friday 21 September. However, customers who pre-ordered the iPhone from Kogan are now being advised by the company that the shipping date has been delayed, with dispatch estimated for October 22 – more than a month later than was originally quoted.

One Kogan employee delivered the following message via a company blog:

We’re very sorry for the delay. This is due to global supply issues, as with all Apple iPhone 5 orders around the world (including direct from Apple). We did state clearly on the order page that this was a preorder for an expected dispatch date which was subject to change. We are working very hard to fulfil all orders on a first come, first serve basis.

But, as, CNET Australia reports, Kogan’s customers are not happy about the incident.

“This is very misleading – you guys had no intention of dispatching orders today! This is the first and last time I ever order through this con of a business!” wrote one disgruntled customer.

According to PC World Australia, who broke the news, Kogan claims it is not the only retailer that is experiencing supply delays of the iPhone 5, saying Apple Stores are in the same predicament:

“While the situation is unfortunate, Kogan has not been isolated in dealing with this issue. Even the Apple Store now has a ’3-4 week’ delay listed on their website,” a Kogan spokeperson told PC World Australia.

And in another move set to anger customers even further, Kogan has bumped up the price of its iPhone 5 stock by $50 per handset from its original advertised prices.



3 people were compelled to have their say. We encourage you to do the same..

  1. Paul says:

    Surprise surprise. With that said I was surprised to make the first round of shipment with Telstra. And enjoying my iPhone 5 greatly. Just got to get a case for it which I’m doing tomorrow :)

  2. Jason says:

    Good on you Paul. I nearly ordered from Kogan, but given their poor performance on customer service in the past – delivery delays, incorrect refunds – I suspected their promise would be hollow. I really hope the Consumer and Competition Commission comes down hard on these dodgy e-railers who always knew that they had a very small qty of supply but still kept their order (and immediate payments received) book open. Has the first ‘batch’ been delivered yet? hmm…

  3. p weston says:

    I’m looking at my Kogan shopping cart. It says my item is in stock and ‘Will usually dispatch within 5 business days’. I was nearly about to order when I found this web page. Glad of that. I’m going to wait till the mania dies down.

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