Update: AppleCare responds to iPhone 5′s purple camera flaw

Ashleigh Allsopp
2 October, 2012
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UPDATE: AppleCare has confirmed the purple fringing problem occurring in photographs taken with the iPhone 5’s camera is normal.

Gizmodo reader Matt Van Gastel received confirmation of the issue from Apple in an email response over the weekend, stating the “purple flare in the image provided is considered normal behavior for iPhone 5′s camera.”

The solution, according to Apple’s engineering team is to “Angle the camera away from the bright light source when taking pictures.”

The issue, known as chromatic aberration, also occurs in other smartphones and digital cameras, including the iPhone 4S, leading to debate over whether the problem is a fault in the iPhone 5, after several reports have pointed out that the purple fringing is more prominent in the latest device.

“This kind of purple halo that can be seen when pointing at bright light sources is nothing new. It exists to a degree in almost all lenses – including those used for point-and-shoot cameras and SLRs – with the more expensive kinds minimizing the effect through careful coating and alignment,” writes Matthew Panzarino for The Next Web.

This purple fringing effect is not caused by the Sapphire lens cover on the iPhone 5 as many have speculated, says TNW, but instead by stray light causing the effect around bright light sources.

Source: AnandTech

But, TechCrunch described the iPhone 5’s camera as ‘faulty’, and notes that, while iPhone 4S users experienced the purple fringing too, it is “far more pronounced” on the iPhone 5.

Cult of Mac suggests that the increased fringing could be due to Apple’s decision to change the noise on photos from speckles to smearing, and describes the problem as a “major iPhone 5 camera issue.”

AppleSupport’s email response to the Gizmodo reader is as follows:

Dear Matt,

Our engineering team just gave me this information and we recommend that you angle the camera away from the bright light source when taking pictures. The purple flare in the image provided is considered normal behavior for iPhone 5′s camera. If you wish to reach me regarding this case number *********, please contact me at 1-877-***-**** ext. *******. I currently work Thursday-Monday: 7:00am – 3:30pm Mountain Time. If you reach my voicemail, please leave your name, phone number, case number and the best time to reach you. Email is ***********@apple.com.

AppleCare Support


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