iPhone 5 owners report Lightning connectors stuck in USB ports

Ashleigh Allsopp
28 September, 2012
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Some iPhone 5 owners have claimed that Apple’s new Lightning connector has become stuck in USB ports on Macs, chargers, accessories and cars, with some left with no choice but to take their device into the Apple Store to remove the plug.

thread in the Apple Support Communities highlights the problem, with users suggesting a thin piece of cardboard will help remove the connector from the port.

“This is ridiculous,” writes on angry user on Apple’s forum, “No matter what I try it will not come out of my keyboard!!!”

One user wrote that they even tried using pliers to get the Lightning cable out of their keyboard, but eventually had to take they keyboard with the cable attached to the Apple Store. “The Genius gave it a good hard pull and destroyed the cable.”

Some users are suggesting that the problem is caused by “deep notches” in the Lightning cable’s USB plug, as shown in the comparison photograph above. (source: Uten44).

This issue adds to the growing list of problems reported by iPhone 5 owners, including the scratch prone aluminium back plate, iOS 6 Maps inaccuracies and Wi-Fi problems.



3 people were compelled to have their say. We encourage you to do the same..

  1. Milos says:

    All you need to do is push the connector ‘upwards’ and then pull it out!!!

    The deeper notches are the reason why it is getting suck so by pulling it upwards first you will release bottom hindges first and cable then easily comes out!!!

    Hope this helps!

  2. Iphone5**B says:

    Milos. Thank you very much. My wire has been stuck for days. Took it to apple who would do nothing for me… Not even have a go at pulling out the wire. But push the connector up and pull did the trick. Thanks for been a hell of a lot more helpful that apple

  3. Fran says:

    Thanks so much. I was able to pull out the plug from my computer.
    Much appreciated!

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