Newspapers as geographically distant as Melbourne’s The Age and New York’s The Wall Street Journal have reported that Apple is aware of a glitch in iOS7 that is disrupting some iMessage texts. Apple says it’s working on a fix to answer the increasing number of complaints the company is now facing regarding the service.
The problem arose after the release of iOS 7, the most extensive update of its iPhone operating system in years.
“We are aware of an issue that affects a fraction of a percent of our iMessage users, and we will have a fix available in an upcoming software update,” Apple said in a statement. “In the meantime, we encourage any users having problems to reference our troubleshooting documents or contact AppleCare to help resolve their issue. We apologise for any inconvenience this causes impacted users.”
Many users of iOS have taken to Twitter, as well as message boards like MacRumors.com, to report the problems they are experiencing when sending messages through iMessage, which provides free texting between users of Apple devices.
And many of those commenters are taking issue with Apple’s choice of words – proclaiming that if it’s only a fraction of a percent of iMessage users, how come everyone they know (and their dog) is making the same complaint? Or, as Bettychasse wrote over at MacRumors, “All three of the iPhone 4S phones in my family had this issue following an update to iOS 7 early on after its release.”
As The Wall Street Journal reported, “The most frequent complaint is that messages appear to be sent, but later appear with a big red exclamation point indicating they did not go through. The simplest and most often suggested work-around by users is to restart the device,” although some users are complaining that this doesn’t always work either and that the only thing to do is turn off iMessage, reset the Network settings and turn iMessage back on.
Meanwhile The Age concludes, “Until Apple releases an official fix, a foolproof work-around is to simply to turn iMessages off (Settings>Messages) and pay to send regular text and picture messages.”
by Macworld Australia staff