DesignWyse rises quickly from the ashes

Matthew JC. Powell
22 November, 2007
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On Monday the 23rd of July, iconic Mac reseller DesignWyse suffered a devastating fire that gutted its premises in Melbourne. The company’s showroom, offices and service department were destroyed, but thankfully the warehouse was saved thanks to the efforts of firefighters, two of whom reportedly suffered minor injuries. No DesignWyse staff were injured.

Incredibly, the company was back up and operating from new premises by the start of August, and was in the process of replacing customers’ equipment that had been destroyed in the service centre — underlining the importance for other service centres of having insurance to cover such situations. It’s surprising how few do, and DesignWyse is to be commended for its contingency planning in that regard. It is reportedly offering to replace lost customer equipment with the equivalent new model for the difference in price.

Speaking of contingency planning, the company did lose one day worth of customer data in the fire, on account of the fact that its offsite backup was replicated manually each day at 5:30pm — and the fire broke out at 5:15. Staff member Julian Dobric removed the off-site drive from the premises while evacuating, preventing the loss of more data, and the company said that what was lost could be reconstructed from other records. The company’s servers — four separate hard drives mounted in or on a four-unit Xserve rack — were all destroyed beyond recovery. In future, says the company, they’ll be implementing a new backup procedure involving a mirrored RAID 5 server and multiple sets of offsite backup.

We’ll have more coverage of DesignWyse as it rebuilds and recovers, but meanwhile the new premises are at 1 Fairborne Way, Keysborough (about eight minutes’ drive from the old premises) and the phone number is unchanged on 03 9706 8858. Freecall for those outside Melbourne is 1800 334 684.

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