Diablo III has just been released to a hungry gaming public, but many fans have been left without a copy after game-store chain GAME Australia went into administration yesterday – following a similar announcement in the UK last month.
Customers who had pre-ordered Diablo III from GAME stores were informed yesterday that stores would not be receiving stock, and that no refunds would be made to those affected by this.
The following text message was sent to consumers who had existing pre-orders:
“Due to the appointment of an administrator to our business this morning, it is with regret that I inform you all that our stores will not be receiving any stock of Diablo 3. Because of this, we regrettably will be unable to fulfil any pre-orders. Also, we will be unable to refund any deposits paid towards a pre-order of diablo 3. If you need any more info, please email firstname.lastname@example.org”
The GAME website has a message to its customers with a link for further information regarding the Administrators, and confirms:
“We are still working to clarify the status of pre-orders. At this stage we are intending on honouring certain pre-orders placed on the Diablo III and Max Paynenew releases. We will provide clarity on these and other new releases in due course. We are not able to refund customer deposits and customers who have paid a deposit for a pre-ordered item at this stage should continue to monitor the website for further updates.”
In Australia this is legal, as paid pre-order consumers join the list of unsecured creditors, who are eligible to be repaid once all the secured creditrs are paid. Last week Brides of Melbourne went into administration, leaving over 300 brides with no dresses or refunds. If the pre-order, pre-purchase was paid with a credit card, the payment can be disputed through a bank, however other forms of payments are simply just a write-off for consumers.
However Blizzard has come in to save the day and are helping gamers affected by GAME Australia’ situation. On its website Blizzard writes:
We’re aware that some Australian GAME customers have been left out in the cold on what should be the hottest night of the year – the launch of Diablo III. To help with this situation and get these players into the game as soon as possible, we’ve put the following process in place.Australian GAME customers with a valid preorder/prepurchase receipt dated before May 15, 2012 can do the following:
1. Purchase the digital version of Diablo III from http://www.diablo3.com now or anytime before May 21, 2012.
2. Download and start playing when the servers go live!
3. Submit your GAME Australia preorder/prepurchase receipt to us before June 30, 2012.
4. Receive a credit from Blizzard, for the amount you paid in advance to GAME Australia for Diablo III. This credit will be applied to the payment method used for the digital purchase.
We’ll post further details here on how to submit your GAME Australia receipt to our customer service team as soon as possible. Stay tuned, and we look forward to seeing you in the Burning Hells!
Diablo III is available for Mac $89.95 for the retail DVD-ROM version and $79.95 for the digital version sold directly from Blizzard.