The same problem had struck OS X and iOS user calendars in August, according to complaints logged on Apple’s support forums, and resurfaced on Tuesday 8 October.
In the OS X and iOS native Calendars, users can colour code different ‘calendars’, such as ones tagged as ‘work’ or ‘home’ or ‘travel’ or ‘new project’, to make events easier to pick out. But the iCloud snafu changed all users’ custom colour selections.
The iCloud-mandated colours – variously described as rust, pink, blue, mauve, purple and aquamarine – replaced the preferred colours users had picked previously. And every time those default colours were manually changed, within seconds they reverted back to the garish hues.
Computerworld confirmed the colour changes on OS X and iOS first- and third-party calendars.
“My calendar looks like Barbie’s Dreamhouse,” complained a user identified as kimarui in a message on one of the support threads on Wednesday.
Old hands quickly concluded that it was a repeat of what they’d experienced in August, when they’d wasted hours trying to restore their colour coding. Several days later, they said, Apple presumably fixed the bug because things went back to normal.
They recommended sitting tight again. “I created this discussion in August because I was having this problem then, and a few days after that (probably about 18 August or so) it fixed itself,” wrote dtobin yesterday. “Now on 8 October, it has started again. So for any of you experiencing this problem for the first time, it hopefully will go away within a few days. My suggestion: wait it out again and save yourself the headache of worrying about it.”
Try telling that to the support desk at BusyCal, a popular third-party calendar for OS X. When Computerworld reached out to BusyCal support on Wednesday to see if there was a fix for the colour glitch on a staffer’s system, a support representative said that the help desk had received “hundreds of emails on the subject this morning”.
Although the problem was with iCloud and not BusyCal, the company provided a beta to customers that it hoped would solve the colour chaos. It didn’t.
While Apple engineers rarely if ever surface on the support forums, several users said they’d spoken with the company’s support personnel. One claimed that a fix was in the offing.
“The engineers at Apple are aware of the problem and are working on a fix,” reported BethBee on Wednesday around noon PT. “At this point, they don’t know what the issue is. So hopefully they’ll figure it out soon and we’ll all be back in the pink (or orange or green or whatever colours we need).”
Customers who didn’t get that encouraging word, however, were frustrated.
“I sincerely hope Apple reads these comments because there are a bunch of ticked off Apple customers right now,” said mickyj26. “Apple – FIX THIS NOW.”
by Gregg Keizer, Computerworld