Australian Macs still largely virus-free; Victorians need most Mac support

David Braue
8 September, 2009
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Victoria’s Mac users are the most likely to require third-party support and Western Australian users suffered from the most viruses in the country, according to figures released today by computer repairs company Geeks2U.

Geeks2U, which provides nationwide data recovery and other support services, has been crunching numbers from its customer support systems and reported a few key usage statistics today. Among them was confirmation that viruses remain a relative non-issue for Mac users.

Although virus and malware infections accounted for 27 percent of Geeks2U’s calls in June, for example, only three callouts involved Macs.

Fourteen percent of calls came from customers who had lost data and wanted it back.

Mac OS X performed well compared with other operating systems: while problems with Windows XP accounted for 15 percent of callouts and problems with Windows Vista 10 percent, Mac OS X was implicated in just 3.4 percent of Mac callouts.

Other statistics emerging from Geeks2U’s analysis – which is destined to become a quarterly measure called the Geeks2U Australian Computer Barometer – include geographic breakdowns. For example:

  • WA customers suffered more viruses than any other state
  • 20 percent of Qld customers had malware trouble, compared with less than 10 percent in NSW and 2.3 percent in ACT
  • South Australians were most likely to have lost important data (a factor in 28 percent of all calls to Geeks2U), and Tasmanians (just 5 percent of callouts)
  • Victorians had the lowest percentage of Vista systems needing support, and the highest number of Macs needing support.

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