Apple responds to iOS 6 Maps app critics

Ashleigh Allsopp
21 September, 2012
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Apple has issued a response to the newly unveiled Maps app in iOS 6, which has received a critical response since its launch on Thursday morning.

Apple spokeswoman Trudy Muller said the following in a statement to AllThingsD:

“Customers around the world are upgrading to iOS 6 with over 200 new features including Apple Maps, our first map service”.

“We are excited to offer this service with innovative new features like Flyover, turn by turn navigation, and Siri integration. We launched this new map service knowing it is a major initiative and that we are just getting started with it. Maps is a cloud-based solution and the more people use it, the better it will get. We appreciate all of the customer feedback and are working hard to make the customer experience even better.”

iOS 6 became available to download on Thursday, and with it came Apple’s brand new Maps app. Unfortunately, the new addition hasn’t gone down too well, with many iOS users are desperate to get Google’s Map app back.

“Apple’s Maps is hugely inferior to Google’s. The lack of Street View is a big loss and 3D only works in city centres,” Lee Jones told us on Twitter.

Some users have found that you can’t get up close with certain areas, others are in black and white, and many buildings are obscured by clouds.

“Bring back Google Maps!,” said Rob Blackburn. “These maps simply don’t work very well.”

“Maps app is the weak point of iOS 6,” Athol Forbes Tweeted. “Lower res, poor business info and poor choice of colours. Need a Google Maps app!”

“Apple Maps, er, what’s the word?… stink,” wrote Purbrookian. “Google infinitely superior.”

Those still using older models of the iPhone miss out on some of the new features Apple’s Maps brings, such as 3D Flyover and turn-by-turn navigation.

“Maps disappointing on iPhone 4. Similar to first iteration of Google iOS Maps. Still getting pixelation on zooming, unexpectedly,” said Nick Blakely.

Many users have noticed inaccuracies in Apple’s Maps app, including missing train stations and relocated landmarks.  A 35-acre farm has also been listed as an airfield by Apple.

Other inaccuracies include missing and relocated towns, and buildings in the middle of rivers.

“Knightsbridge (London Underground) – and the ones that are present don’t have clearly identifiable symbols/nice roundels,” wrote Luke Bacon.

“New Maps app is terrible. 25000 seat Madesjski stadium in Reading is now, apparently, a terraced house on Carnarvon street.” Monceratorum tweeted in the UK.

There are some iOS users that have warmed to Apple’s Maps app. Paul Rees said: “I like it. Good traffic alerts. People say it doesn’t have enough info but I think Google Maps was too crowded!”

John Thompson also prefers Apple’s Maps app to Google’s offering: “Live traffic updates are brilliant. Free navigation was the one thing missing in iOS 5.”

“I’ve found a few things by zooming in further. Bank station appeared to be missing but was there when I pinched in far enough,” said Stephen Darlington.

Matt Morris tweeted: “I think I prefer Google Maps for detail but accept Apple’s will improve.”

“I like Apple Maps more… Don’t know why but I consider them more user-friendly,” said Oleg Baranovskyi.

A fake iOS 6 Maps twitter account, which was swiftly removed by Twitter, tweeted several parody images such as this one:

It’s not just Twitter that’s been flooded with complaints about the new Maps app.

Macworld contributor Kirk McElhearn wrote on his blog: “Up until yesterday, I would often use the Maps app on my iPhone to find my way, among some of the smaller streets in the town where I’ve only lived since the beginning of the year. But now, when I look at the Maps app, I can’t even see the smaller streets.”

“This is a huge step backward,” he continues. “I hope that Google releases an app of their own, allowing users to access their better-designed maps.”

Gizmodo describes Apple’s new 3D Maps as “an apocalyptic horror show.”

“Much of Apple’s map data is out of date, inaccurate, low resolution and incomplete,” said the Independent’s Alex Masters.

The Wall Street Journal said: “Apple said that the new Maps “changes the way you see the world.” So far, we don’t see much.”

Boy Genius Reports writes: “Sadly, Apple’s new Maps app is still awful… an unsightly blemish on what is otherwise a beautiful OS, Apple’s new Maps application is enraging users.”



4 people were compelled to have their say. We encourage you to do the same..

  1. Paul0075 says:

    I have found many errors for Australia. Plenty of roads that have existed for a couple of years that are not marked, loads of incorrect route numbers, incorrect road names, some towns not labelled, including major regional centres such as Lithgow NSW.

    The design of the maps is also quite hard to take in at a glance. Only freeways are marked in a different colour and side roads are barely visible until you zoom right in.

    Not to mention the turn by turn feature has problems too, including telling me that the Brisbane office of the company I work for is on the opposite side of the road of where it actually is.

  2. Alex says:

    It’s a bit disappointing, but really, we should consider it a beta product. For me, I’ll stick with using Sygic for now – no data, anyway.

  3. Len says:

    Maps is a disaster, especially after using the Google version. For me living in regional Australia it is almost laughable in its inaccuracies. Unfortunately it was one of my most used Apple Apps.

    I am sure Bill Gates is turning in his grave. He would not have allowed the release of an inferior product to a previous one.

  4. AussieMacUser says:

    This is a curious – and unfortunate result for Apple. I am sure it will get better. Strangely, the actual TomTom app (which Maps is supposed to be based on) works brilliantly,and is quite accurate and helpful.

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