The survey, conducted by mobile customer research firm On Device, asked almost 16,000 iPhone owners in the US to rate their satisfaction with their iOS 6 devices. The results showed that, compared with iOS 5, iPhone owners running iOS 6 were less satisfied with their devices.
“We have always seen an increase in device satisfaction as consumer upgrade their mobile operating system from one version to another,” On Device CEO Alistair Hill said in a statement. He explained that Android owners also generally express a higher satisfaction after updating their operating system.
The drop in satisfaction is likely due to the problems experienced by Apple Maps users, who have noted inaccuracies and mistakes in the new app. There have also been some complaints about the new layout of the App Store search results, which reduces the amount of apps that can be seen on the display at one time. iOS 6 device users have also reported a range of Wi-Fi problems.
However, despite the decrease in satisfaction since iOS 5, Apple’s iOS 6 satisfaction rate remains high, and significantly higher than the level recorded from the On Device survey conducted for iOS 4.