Apple will replace defective iSight rear cameras on Apple iPhone 6 Plus

Mark Hachman
24 August, 2015
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iPhone-6-iPhone-6-Plus-speed-macworld-australia1Apple has acknowledged a manufacturing defect with some of the iPhone 6 Plus models sold late last year, causing photos to look blurry.

Apple has posted a support page on its website acknowledging that certain iPhone 6 Plus cameras have a component that could fail, along with a way to see if you’re eligible for a free replacement.

As uncovered by 9to5Mac, the support page says that “a small percentage of iPhone 6 Plus devices” contain a component that could fail, causing your photos to look blurry. The component was apparently defective in iPhone 6 Plus phones sold between September 2014 and January 2015.

How do you know? The page includes a field where you can enter your phone’s serial number to determine if your phone is eligible for a replacement. “If your iPhone 6 Plus is producing blurry photos and falls into the eligible serial number range, Apple will replace your device’s iSight camera, free of charge.” Note that Apple won’t replace your phone, just the iSight camera module.

Apple notes that you can only bring your phone back to an authorised service provider, an Apple Store, or by contacting the company’s technical support employees. And no, you can’t bring your phone back to your carrier, either.

While the replacement offer won’t affect (positively or negatively) your Apple warranty, it does carry a guarantee of sorts of its own: “The program covers affected iPhone 6 Plus iSight cameras for three years after the first retail sale of the unit,” Apple says.

Note that if you have an iPhone with a cracked screen, Apple won’t necessarily replace the iPhone’s iSight camera until that screen is repaired – and that may cost you. Apple also hasn’t said how long the repair will take, or what you’re supposed to do without your iPhone while that phone is being repaired. These are all questions to ask your store or technical representative, we’d guess. If you find out anything, please let us know in the comments below.

Why this matters: One of the selling points of the iPhone line has been the eight-megapixel iSight camera, and how you can take professional-quality photos with just a smartphone. Still, no user is going to be happy with blurry photos, period.

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