Apple stores stop selling the LG UltraFine 5K Display after Wi-Fi interference issues

Oscar Raymundo
15 February, 2017
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Apple and LG’s collaborative display has been taken off the shelves.

Apple stores have stopped selling the LG UltraFine 5K Display following performance issues, according to 9to5Mac. Last October, Apple announced the LG collaboration as the go-to external Retina display for the new MacBook Pro after the company discontinued its Thunderbolt Display.

The UltraFine 5K Display is plagued by connection issues, however. Placing the display within two metres of a Wi-Fi router causes interference resulting in continued disconnections and even the MacBook Pro freezing up. LG confirmed that these issues stem from “poor shielding.” According to 9to5Mac, future builds of the LG display will resolve this, but existing displays will require “retrofitting with additional shielding”.

Last week, Apple pushed back the delivery date for online shipments of the UltraFine 5K from two to three weeks to five to six weeks. The display is currently on sale for US$974 until 31 March, when the price will go up to US$1299.

The impact on you: Obviously, it won’t be uncommon for people to set up their display somewhere near a Wi-Fi router or access point, so it would have been nice to know of these limitations before the product went on sale late last year.

According to 9to5Mac, the manual does warn that the display should be placed “where no electromagnetic interference occurs”, but there is no mention of Wi-Fi routers. Furthermore, LG has said that this display is the only one that experiences this type of interference.

This hardware issue would have not been so bad if people still had an alternative for an external Retina display to go along with the new MacBook Pro, but Apple discontinued the Thunderbolt Display… maybe five to six weeks too soon.

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