Apple recalls power adapters – affects local users

Anthony Caruana
29 January, 2016
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Apple has today announced a voluntary recall of AC wall plug adapters designed for use in Australia as well as Argentina, Brazil, Continental Europe, New Zealand and South Korea.

Apple says that in very rare cases, affected Apple two-prong wall plug adapters may break and create a risk of electrical shock if touched. These wall plug adapters shipped with Mac® and certain iOS devices between 2003 and 2015 and were also included in the Apple World Travel Adapter Kit.

Apple is aware of 12 incidents worldwide.

The recall does not affect any other Apple AC wall plug adapters designed for Canada, China, Hong Kong, Japan, United Kingdom, United States or any Apple USB power adapters.

Apple is asking customers to stop using affected plug adapters and to visit www.apple.com/support/ac-wallplug-adapter for details about how to exchange the affected adapters for new, redesigned ones.

An affected two-prong plug adapter has either four or five characters or no characters on the inside slot where it attaches to the main Apple power adapter. Visit the program website for more details on how to identify an affected adapter.

Exchange Process

Apple will need to verify your Mac, iPad, iPhone or iPod serial number as part of the exchange process so you’ll need to identify your device serial number.

You can exchange your adapter(s) at your local Apple Store (Genius Bar reservation recommended) or an Authorized Apple Service Provider. Or, you can contact Apple Support. The phone number is 133 MAC (133 622).

Customers who purchased a World Travel Adapter Kit should use one of the options above to exchange their affected parts.

4 Comments

4 people were compelled to have their say. We encourage you to do the same..

  1. Peter Isdale says:

    It would be helpful to many if you’d get past the Apple announcement and see if you can provide some expert advice to people who have tried to navigate the carnage and shoulder shrugging of how this recall is playing out in practice. I went to an Apple Store yesterday to do the exchange.. armed with all the serial numbers…and they could not help. No stock, and they did not know about the serial number requirement, and if that was the case, they would not know how to deal with it. You have to feel sorry for the staff. Oh, and see if you can get us an answer about how to get Apple Care (where one is told to go by the Genius bar) to deal with 10 year old adapters if you aren’t in the program. Oh, and see if you can find out why the Genius Bar people were unable to contact those of us with confirmed appointments two days ahead for the exchange purpose to let us make the 2 hour trek to the door to be told the bad news about ” no stock”. If Macworld can’t find answers, it’s no wonder we can’t. Accept the challenge? … Peter

  2. Gary Mason says:

    Additional to Peter Isdale’s comment, I question why they need the serial numbers of the actual devices at all. The adapters are quite distinctive, and it should be obvious to them that the adapter you hand them is one of theirs from the 2003-2015 period. I, probably in common with many users, have a whole lot of them in power points all over the house, as well as in my travel bag, all of which get various devices plugged into them from time to time as needed. I would *not* be up to the task of identifying which adapter came with which device! Indeed, some of the devices, from as far back as 2003, may no longer exist! I don’t necessarily accuse them of deliberately making the exchange difficult (although I couldn’t exclude the possibility!), but with only 12 incidents reported (they say), I am inclined to keep taking the risk and do nothing. If a large number of users react like me, it would be great for Apple’s bottom line, of course.

  3. Barry Wise says:

    I still can’t believe this is true. It is anything but the way Apple normally operates.
    I have finally found a comment on the Apple web site hidden in among other optional upgrade notices.
    How does it “break” and how do you get a shock from it?

  4. Jackson says:

    Feb.3, 2016

    Took my offending wall plug adapters to Apple Store George St, Sydney today. No need for appointment at Genius Bar, nor for device serial numbers as I was told that the exchange program is so big that such paperwork would be onerous. I simply enquired where/how I could exchange and was ushered to a short queue and I handed over my adaptors and was given replacements. Out in 5 minutes.

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