Apple has today announced a voluntary recall of AC wall plug adapters designed for use in Australia as well as Argentina, Brazil, Continental Europe, New Zealand and South Korea.
Apple says that in very rare cases, affected Apple two-prong wall plug adapters may break and create a risk of electrical shock if touched. These wall plug adapters shipped with Mac® and certain iOS devices between 2003 and 2015 and were also included in the Apple World Travel Adapter Kit.
Apple is aware of 12 incidents worldwide.
The recall does not affect any other Apple AC wall plug adapters designed for Canada, China, Hong Kong, Japan, United Kingdom, United States or any Apple USB power adapters.
Apple is asking customers to stop using affected plug adapters and to visit www.apple.com/support/ac-wallplug-adapter for details about how to exchange the affected adapters for new, redesigned ones.
An affected two-prong plug adapter has either four or five characters or no characters on the inside slot where it attaches to the main Apple power adapter. Visit the program website for more details on how to identify an affected adapter.
Apple will need to verify your Mac, iPad, iPhone or iPod serial number as part of the exchange process so you’ll need to identify your device serial number.
You can exchange your adapter(s) at your local Apple Store (Genius Bar reservation recommended) or an Authorized Apple Service Provider. Or, you can contact Apple Support. The phone number is 133 MAC (133 622).
Customers who purchased a World Travel Adapter Kit should use one of the options above to exchange their affected parts.