Apple today released, then quickly pulled, its first update for iOS 8 after customers flooded its support forum with reports that their iPhone 6 and 6 Plus smartphones could no longer connect to a cellular network.
iOS 8.0.1, which was supposed to fix a host of bugs, including several prominent issues that had garnered press – like one that barred apps relying on Apple’s new Healthkit framework –was released overnight.
Within minutes, users began posting complaints to several threads on the iPhone support discussion forum.
“Looks like iOS 8.0.1 broke my ability to make a phone call and Touch ID on my iPhone 6+,” said rgersmrk in the kick-off message to one of the threads.
Confirmation from scores of others quickly poured in.
“Same deal here. No Touch ID and No Cell Service after 8.0.1 update,” reported Scott Kelly.
All the users who identified their now-not-working iPhones said that they were either a new iPhone 6 or the even larger iPhone 6 Plus. Apple pulled the update in response.
Several users said that they had been told by Apple support representatives to restore their iPhones using iTunes on a Mac or PC. The steps to do so are:
- Back up the iPhone to iCloud or using iTunes
- Power off the phone by pressing and holding the power button
- Launch iTunes on the PC or Mac
- Connect the iPhone to the Mac or PC with the Lightning-to-USB cable
- Press and hold the Home button
- iTunes will recognise the device as in recovery mode and offer to restore it
- Restore the iPhone with the backup from iCloud or iTunes
- Although an iOS update flop like this is unusual, Apple is in good company: Rival Microsoft has had to pull and later reissue several updates in the last few months, including an August security fix that crippled thousands of Windows 7 PCs.
That didn’t mean iPhone owners refrained from blasting Apple for today’s failure.
“What a complete disaster!” vented Ian Parkinson on the longest of the pertinent threads, which had been viewed nearly 5,000 times and contained more than 160 messages. “I had a new iPhone 6, now I seem to have a new iPod Touch 6. How could Apple let this happen, there are 1000s of people with no phone service?”