Apple is famous for its secrecy, but keeping its products under wraps has some downsides – most notably the Apple Maps debacle of 2012. The company tested Maps internally in Cupertino, but didn’t realise until it was too late that its mapping data wasn’t all that accurate beyond the radius around 1 Infinite Loop.
“We made significant changes to all of our development processes because of it,” Apple’s Eddy Cue told Fast Company in a wide-ranging interview. “To all of us living in Cupertino, the maps for here were pretty darn good. Right? So the problem wasn’t obvious to us. We were never able to take it out to a large number of users to get that feedback. Now we do.
“The reason you as a customer are going to be able to test iOS is because of Maps,” he continued.
Apple launched its iOS public beta program with iOS 9 last winter, and has continued with the program in advance of iOS 10’s public debut this spring. The beta program allows anyone to sign up and test iOS or macOS and report feedback to Apple.
The company has bigger plans for Maps now that the app is stable and reliable. Cue and CEO Tim Cook hinted at a bigger role for artificial intelligence in the Fast Company interview, though they wouldn’t say exactly what Maps has in store.
Apple and AI
Artificial intelligence is the trend du jour in Silicon Valley. Apple’s chief rivals, Microsoft and Google, are making big bets on AI with their own voice assistants (Cortana and Google Now, respectively), but it’s Amazon’s Alexa that has surprised everyone. Amazon moved quickly to take Alexa beyond its own hardware, the Echo, and open up the assistant to other manufacturers.
Siri’s launch predates Cortana, Google Now and Alexa, but critics have said Apple has taken too long to improve its voice assistant. Siri is finally coming to the Mac this spring, and Apple opened its assistant to third-party apps in June. The results of that Siri API will come to iOS 10 next month. Cue, Apple’s senior vice president of software and services, indicated that Apple is moving cautiously with AI because there’s still a gap between what is possible and what is useful.
“You’re trying to determine what are the features, what are the ways it can work really well, what are customers looking for and what are the things you can do that are going to improve their lives,” Cue told Fast Company.
Cook agreed: “People like things they can do now, not just think about. I’ve been thinking about The Jetsons since I was a kid. But occasionally you want The Jetsons to come to reality. That’s what Apple is so great at: productising things and bringing them to you, so you can be a part of it.”
That’s why Apple’s AI efforts are subtle, for now. Siri’s expanded powers and facial recognition in Photos are two examples coming to iOS and macOS this spring. But expect big things down the line, especially if Apple keeps acquiring machine learning and artificial intelligence startups like its recent US$200 million purchase of Seattle-based Turi.