According to 9to5Mac, which says it’s quoting “multiple AppleCare employees”, Apple has begun training its technical support staff on the features and differences in iOS 7.
Apple traditionally preps its staff in time for the launch of a new product, but this time things are a bit different because, as the website points out, it “will be requiring a large number of Mac hardware/OS X technicians to be trained on iOS as well” meaning that “both Apple’s iOS and Mac AppleCare support staff members will be receiving AppleCare calls related to iOS 7″.
The iOS 7 training apparently began this week, with AppleCare employees required to complete it by the second week of September – in line with the still unconfirmed 10 September media event and the expected shipping date of the new operating system about 10 days later.
9to5mac.com also notes that the Cupertino California company will require most of its part-time support staff to go full-time during the launch period.
There are several standout features of iOS 7 that the staff will need to be across – including the Find My Phone Activation Lock, iCloud photo sharing options, AirDrop file-sharing, the updated Control Center and the redesigned Camera app.
AppleCare employees will also need to be well-versed in the workings of iTunes Radio.
And while AppleCare staff are taking care of the software questions that will inevitably flood their way, Apple’s retail store employees are being trained on the ins and outs of the iPhone trade-in program, which begins rolling out in the US today.
by Macworld Australia staff