Apple appeals Italy’s warranty ruling, speaks out against authorities

Macworld Australia Staff
4 July, 2012
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Apple has announced its decision to appeal a ruling from Italy’s antitrust regulating body that alleges the company has not complied with a previous court order to offer customers a free two-year warranty of its products, in accordance with consumer law in Italy.

The appeal follows a recent warning from the Autoritá Garante della Concerrenza e del Mercato (AGCM) claiming Apple has not taken sufficient measures to adhere to the warranty policy, by encouraging customers to buy its Apple Care service, without explaining that the company is obliged to offer a two-year warranty free of charge. It also threatened to shut down Apple operations in the country, unless the Cupertino-based company plays by the rules.

Apple has now filed an appeal to overturn the ruling, arguing that the AGCM’s cautioning was not based on an accurate interpretation of consumer law, reports website Reuters.

“We have appealed the recent decision of the (Italian) court as it was, in our view, based upon an incorrect interpretation of the law,” an Apple spokesperson says.

“We have introduced a number of measures to address the Italian competition authority concerns and we disagree with their latest complaint.”

The  court’s latest ruling mandates that Apple will face a €300,000 fine and temporary shut down of operations in the country for up to 30 days, unless it complies with Italian law.


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