Syncing problems

Tara Brady
27 November, 2011
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My wife’s new iPhone 4 won’t sync with her iTunes on our iMac running OS X 10.4.11. The iTunes is version 9.2.1, which it tells us is the current version when we check for updates. However, the iPhone says it need version 10 to sync, but our iMac won’t download this with our current OS X 10.4.11. Does this mean a new iPhone 4 purchase necessitates a new iMac/iBook purchase to make the thing work properly?

Alan Marel 

On the back of the iPhone 4 box its requirements state that it needs 10.5.8 or higher, so in your computer’s current state it will be unable to sync, which is an annoying but solvable situation.

You may not need to buy a whole new Mac in order to be able to sync your new iPhone 4 – depending on the system components of your iMac, you may have the option to upgrade your software to Leopard (10.5), Snow Leopard (10.6) or Lion (10.7).

Lion would be ideal if your components allow it. With this done, iTunes will then be able to upgrade to an adequate version which will enable efficient syncing.

Upgrading the operating system of the computer regularly will allow other related software to also be upgraded, providing a more efficient and reliable computer.

Security updates, firmware updates and standard program updates all come through regularly and should be installed to have a reliable computer.

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