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Very Poor Delivery Times From Apple Online Store

#1 User is offline   JamieD 

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Posted 13 December 2011 - 10:02 AM

I ordered and paid for an iPhone 4S in late November via. the NZ Apple Online Store. It shipped on December 7 and arrived in Auckland December 8. It has currently been sitting at the TNT courier depot since then and hasn't been delivered. My wife has called TNT twice to follow up on this (as I am currently in Australia for 2 weeks) and they don't seem to be able to give her any information on when it will be delivered which I think is shocking.
I am not able to find any way to follow this up with Apple online and quite frankly I am not very happy about the delay as I need the phone to be there when I get back to NZ on Friday night.
My wife is following up as much as she can with TNT couriers but I don't hold much hope of this being resolved quickly :-(
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#2 User is offline   Ken Gracey 

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Posted 13 December 2011 - 11:32 AM

Sounds like you need to complain higher up the tree at TNT, rather than apple
Come on 20K




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#3 User is offline   JamieD 

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Posted 13 December 2011 - 11:53 AM

Wife is trying to do that right now
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#4 User is offline   JamieD 

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Posted 13 December 2011 - 01:09 PM

TNT have no said that they have "lost" a couple of consignments and are doing a depot search overnight, if they cannot find the package after that they will arrange for a replacement. If that happens I can't see us having the 4S before Xmas.
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#5 User is offline   Dylstra 

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Posted 13 December 2011 - 01:48 PM

I wouldn't get too upset--the 4S is rubbish anyway.
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#6 User is offline   Ken Gracey 

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Posted 13 December 2011 - 04:01 PM

Lol I was waiting for that post, you are starting to sound like me.
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#7 User is offline   Dylstra 

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Posted 13 December 2011 - 05:57 PM

I know!

But seriously, they had how long after Antenna-gate to get the reception right? And they've only succeeded in making it worse.

And don't talk to me about battery life. Although my acute problem has been fixed, the chronic problem still persists.
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#8 User is offline   Ken Gracey 

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Posted 13 December 2011 - 06:24 PM

So the battery problem is gone ?
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#9 User is offline   BrianB 

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Posted 13 December 2011 - 06:49 PM

Dylan, I read somewhere that there is a problem with Telstra and the 4S in regional areas. Apparently Telstra needs to release some carrier update or something.

I can't remember where I read it though.
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#10 User is offline   Dylstra 

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Posted 13 December 2011 - 06:49 PM

Yeah, the new handset didn't fix it, but a reset back to new did. Of course I lost 16 months of text messages.

There was a glitch somewhere that meant the phone wasn't resting when it should have. My statistics were identical for 'Usage' and 'Standby'.

I could always restore from my backup and then load apps on one at a time and see which one(s) caused the problem but I have neither the time nor the inclination.

I did wonder whether my reception problems had the same root cause as the battery problems, but it seems not to be the case unfortunately.
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#11 User is offline   Dylstra 

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Posted 13 December 2011 - 06:56 PM

View PostBrianB, on 13 December 2011 - 05:49 PM, said:

Dylan, I read somewhere that there is a problem with Telstra and the 4S in regional areas. Apparently Telstra needs to release some carrier update or something.

I can't remember where I read it though.


That would be a very interesting read, Brian!

I read this one earlier about a problem with Telstra's network and the 4S although I don't think it specified rural areas. At any rate it was supposed to be fixed by now and it isn't for me.

Actually, re-reading that it was about the phone going to SOS Only which I did have, but I haven't seen lately.
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#12 User is offline   Ken Gracey 

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Posted 13 December 2011 - 06:56 PM

I thought the antenna in the 4s was supposed to be better than the 4 ?
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#13 User is offline   Ken Gracey 

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Posted 13 December 2011 - 08:16 PM

So Jamie, how far is the TNT depot from your home,if they locate it, would it be easier just to pop down and grab it, to speed things up ?
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#14 User is offline   JamieD 

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Posted 13 December 2011 - 08:19 PM

It is quite a distance. If they can locate it they should deliver that day anyway.
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#15 User is offline   Ken Gracey 

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Posted 13 December 2011 - 08:24 PM

Ok, I am lucky I have a TNT depot less than 2ks away, so if I am in a hurry for something I just rung them, and nick down and grab it.
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#16 User is offline   JamieD 

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Posted 13 December 2011 - 09:03 PM

I just hope they find it as if they don't Apple will need to ship another one and that will be a real pain to try and arrange.
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#17 User is offline   Ken Gracey 

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Posted 13 December 2011 - 09:10 PM

Sadly if you want it for Xmas, time is not your friend.
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#18 User is offline   Dylstra 

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Posted 13 December 2011 - 11:46 PM

View PostKen Gracey, on 13 December 2011 - 05:56 PM, said:

I thought the antenna in the 4s was supposed to be better than the 4 ?


Supposed to be.

I wonder if the fact that they have the CDMA chipset crammed in as well makes any difference.
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#19 User is offline   Ellis 

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Posted 14 December 2011 - 06:04 AM

This would be very annoying. My 4S arrived in about 10 days. I wasn't home when it was delivered so I went online & said I would pick it up the next day. Went to get it & they had put it back on the truck for delivery so they delivered it to work for me. The ladies in the office were very apologetic.
Re the reception I have gone from a 3G to a 4S so the improvements for me have been great. I have noticed the reception is much better than before. It also says "Virgin" not "Optus" anymore on the top of the screen. Not sure why.
I hope you get your phone soon.
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#20 User is offline   Ken Gracey 

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Posted 14 December 2011 - 06:39 AM

Dylstra who is your service through ?
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