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Nightmare On Printer Street

#1 User is offline   Greumach 

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Posted 02 June 2012 - 12:48 AM

I've had a tough week with buying an AirPrint printer.

Went to the Apple store first, chose an HP Photosmart 7510. Apple had it to my door 2 days later, great service. Setting up was complex, wouldn't pick up my wireless network, after hours on the phone to HP support, speaking with someone in Indonesia and explaining everything 5 times it was decided the printer was faulty. They sent another one to me.

Printer 2, went through all the same problems and ended up with the same result.
Finally spat the dummy, got Apple to pick up the first printer which they did promptly and cheerfully, even offering a $50 credit for my troubles (love Apple Store).

More research and decided on Epson Workforce 845, bought from Harvey Norman (Apple don't stock it). Then after setting up found it was iPrint ready (an Epson thing) but not AirPrint.
After a couple of calls found that a firmware update will make it AirPrint compatible.

The Epson was much easier to set up and works right away,so I am now a happy printer from iPad, after a week and three printers.
Graham in Tassie
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#2 User is offline   BrianB 

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Posted 03 June 2012 - 07:54 AM

Glad you got things sorted in the end.

I wonder what was wrong with the HP??
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#3 User is offline   Ken Gracey 

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Posted 03 June 2012 - 09:09 AM

I am in the market for a new printer, I have been searching for a Kyocera with this feature, it sounds rather cool.

But they don't make one :( does anybody know of any upmarket laser printers with this feature ?

O and what i mean by up market, is a printer that can handle, 10,000 pages a month or more.
Come on 20K




Ken
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#4 User is offline   arcanedevice 

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Posted 03 June 2012 - 05:47 PM

I've had a similar experience with HP and their 'network ready' claims. We got three 8500a printers for our new office and not one of them has worked for more than an hour. HP have replaced one twice and awaiting another to be replaced this week.

I used to rate HP for their printers but this experience has certainly chaned my opinion
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#5 User is offline   Greumach 

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Posted 03 June 2012 - 06:25 PM

View PostBrianB, on 03 June 2012 - 08:54 AM, said:

Glad you got things sorted in the end.

I wonder what was wrong with the HP??


No idea, but I also have a Samsung wireless printer and now an Epson, both easily access the network, no idea why HP shouldn't. Maybe it doesn't like 10.4.7
Graham in Tassie
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#6 User is offline   Islandhead 

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Posted 03 June 2012 - 06:52 PM

I have an HP Photosmart B110 and it works great over the network, prints without issue from the MacBook Pro, Wife's windows laptop, iPad and iPhone. Maybe just lucky.
~ Criticism may not be agreeable, but it is necessary. It fulfils the same function as pain in the human body. It calls attention to an unhealthy state of things. ~ Winston Churchill
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