Why I’m returning my iPhone 6

Kirk McElhearn
24 September, 2014
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Like many (many, many) people, I pre-ordered a new iPhone 6 as soon as I possibly could. I didn’t choose the iPhone 6 Plus, the clown-shoe version of this device, but went for the standard-sized model. I’ve often desired to have a slightly larger screen, so I welcomed the idea of a 4.7in iPhone. I thought it would allow me to see more content, and use larger fonts, which would help my aging eyes. After using it for a few days, however, I’m not sure that I really want to keep it. I may return my iPhone 6 and continue using the iPhone 5s.

The iPhone 6 is a beautiful device. The display has rich, sharp colours, excellent contrast and the large fonts make everything more readable. The design is sleek and smooth. But the problem is how the iPhone 6 fits in my hand.

I’m used to doing most things with my iPhone one-handed. With an iPhone 5s, I can comfortably, and securely, hold the phone in my hand and reach almost any part of its display to tap it. The iPhone 6 is very different. If I hold it securely, I can reach part of its display, and tap some buttons and icons, but for much of what I do I need two hands.

(The iPhone 6 Plus is obviously a different animal. If you buy that, you know that you must use it with two hands. I don’t think any human beings have hands large enough to do much with that device one-handed.)

This is quite unexpected, as I have very large hands. With the iPhone 6, I don’t feel that I can comfortably hold the phone and use it in one hand without running the risk of dropping it. I always put cases on my iPhones, because they are expensive – I buy unlocked phones – but I don’t really like to test how well these cases work, if you get my drift. I bought a case for my iPhone 6, and, while it is very thin, it still adds an additional centimetre to the width of the phone, making it even harder to hold.

Apple foresaw this problem, and introduced a feature called Reachability. To activate this, you double-tap on the Home button without actually pressing it, and the screen slides down a bit. This is a nice idea, but it’s poorly designed. First, tapping the home button means that you need to twist your hand a bit; it’s not comfortable, and the way most people hold smartphones, the thumb can’t access this button easily. Then, as soon as you tap something on the screen, it slides back up again. If you’re trying to navigate, say, the Settings app, you may need to tap several times to reach your goal. Using Reachability, you may need to tap, double-tap, tap, double-tap, tap…

Think of the number of apps that have back buttons at the top-left of their screens. This is a very common convention, which worked fine on older iPhones, but now it’s problematic. That back button is suddenly in the hardest-to-reach place, at least for a right-hander. With Reachability, you can access it, but I don’t feel that I’m holding the phone securely enough, and I have to tap these buttons so often that it’s simply annoying.

back buttons

Music and Letterpress are just two of the dozens of apps that put the back button in the top-right corner – which is now the hardest place for right-handers to hit when using the iPhone 6 one-handed.


One of the main features of the larger iPhone is supposed to be its increased usability because of the larger display. However, this ‘handheld’ device is no longer designed for most hands. The fact that this is problematic for me and my large hands suggests that for others, notably women, it will be even more difficult to use. I asked my partner to fiddle with my iPhone 6 a bit. She found it was impossible for her to do much one-handed, other than press the home button.

Apple clearly reacted to the market in deciding to make larger iPhones. There are many people who are delighted to use a smartphone with two hands, but many others who, like me, want to be able to use it with one hand as well. Apple is still selling the iPhone 5s at a lower price since it’s last year’s model. But I wonder if the company will keep selling the older model in large numbers to people who simply don’t want a phone as big as the iPhone 6.

For me, I’ve got a few more days to decide whether I keep this phone that I don’t feel comfortable using, or whether I go back to the iPhone 5s, which I can hold securely. What would you do?


10 people were compelled to have their say. We encourage you to do the same..

  1. Holotropik says:

    I agree! I hate these bigger phones they are clown shoes as you say. I am very disappointed and will go from my 5 to the 5s instead and hope that someone at Apple wakes up to the fact that this size matters is a stupid game.

  2. Ronel says:

    I would go for the 5s, but, you are then limited to the older features and earlier phasing out. This is the dilemma I’m now facing with upgrading my 4s. I have tried them all and definitely don’t like the feel of the 6 and it would be uncomfortable in my pockets.

  3. meincranbourne says:

    Having lived with a Samsung Note II for a year and returning to the iPhone 5s I know what you are feeling. The Note II was too big to use one handed so you used the stylus which got old fast due to getting it out and putting it away. Besides that the Samsung did not fit well into my Apple environment as I have a iMac & iPad as well. So if you return it then so be it… be happy that the iPhone 5s can run iSo 8.02 without issue. I’ve cancelled by order and I’ll wait, perhaps iPhone 6s will be more interesting and less bendy!

  4. Ancestor says:

    Kirk, you have absolutely no excuse for your surprise. You could have anticipated the problem by practicising on a Galaxy Note which has been around for nearly four years. Apple is so slow, and then with a deficient copycat.

  5. ScottyQ says:

    I remember when the smartphones hit the market and the world laughed at how large they all were. Now, the world laughs if it’s smaller than the competition… We’re a strange lot us humans….

  6. Dave says:

    Just wondering how a lot of other functionalities are managed by one hand, such as pinch to zoom. I don’t remember hearing size issues when samsung’s came out or other large phones.

  7. GBMMGB says:

    Kirk says “I have large hands”. My guess is, therefore, that 90% of people will not recognise this as an issue. For them, all iPhones are too big.

  8. Ed Gleeson says:

    There appears to be no other small, practical, good quality smartphone on the market so iPhone 5 has it cornered. Suspect there are millions of others like me who want use a smartphone in one hand and put it in there pocket ( Damned it I understand why these requirements are not essential for most people ). Im happy Apple has released a huge & a gigantic phone for those who want it, but Apple has to replace 5 with 6 Mini or 7.

  9. Vulch says:

    I love my iPhone 6! Its a two hand device, and probably wont suit someone who mostly use their phone with one hand.

  10. Andrew B says:

    The article suggests there is an option to return a new iPhone 6 if you don’t like it for some reason, as opposed to it being defective.
    How does this work?

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