Why didn’t consumers fall in love with QR codes? For one thing, pulling out your phone to scan a glorified barcode on an ad to learn more about a product is a lot of work. Sure, QR codes store more information than standard barcodes, but they also makes the consumer complicit in their own marketing – to which most people say, “Thanks, but no.”
Nevertheless, companies are still trying to make QR codes work. They’re not very appealing in ads – especially when they’re inconveniently placed on billboards or in subway stations – but maybe they could succeed in more creative settings.
QR codes are easy to make, print and distribute – perhaps a little too easy. Tonnes of websites let you make QR codes for free, and companies regularly emblazon useless codes on products or ads that point to their own (not optimised for mobile) websites. It’s enough to make you give up on the whole enterprise altogether. But you can find a few creative uses of QR codes out there right now (aside from this QR-code pizza masterpiece). It’s not surprising that some of the best QR code usage is in an industry known for being a little more adventurous than most: gaming.
Nintendo’s Animal Crossing: New Leaf takes advantage of the Nintendo 3DS camera by employing QR codes that grant players access to designs and outfits for their in-game characters. You can also create your own designs and generate a QR code to share them with other players. New Leaf players say this feature makes the already addictive game even more so.
In Gearbox’s Borderlands and Borderlands 2, QR codes scattered throughout the games unlock Easter eggs when you scan them with your smartphone.
Video games aren’t trying to sell you stuff with QR codes. They’re just a bonus. They don’t pressure you to visit a website, enter information or buy anything – it’s simply part of the gaming experience. We don’t want to go out of our way to scan such codes, so companies that incorporate them into activities we’re already doing have a better chance of success.
Path is applying that strategy to social networking. The app recently rolled out QR codes for users to add friends on the network in real life – generate a code, have your friend scan it and, like magic, you are instantly Path friends. The feature is brand new, however, so the number of people who are actually using the codes to add their friends is unclear.
An uphill battle
Companies are slowly realising what consumers want when they scan a QR code – bonus content or the promise of free stuff – but such codes have a way to go before reaching critical mass in the US. (In Japan, it’s an entirely different story.) There are no hard statistics indicating how many people regularly use QR codes, though January numbers from eMarketer suggest that many consumers have at least tried them out – 39 percent of 18- to 24-year-olds have scanned a QR code in a magazine and 38 percent have scanned one on a piece of mail.
QR-code generator Scanbuy has seen growth every month since launching in 2007, says David Javitch, vice president of product. The company processes eight million scans a month, as of June. But Javitch says that Scanbuy, which counts Coca-Cola and Starbucks among its clients, has had to push for more meaningful uses of the technology.
“There were a lot of businesses and companies just jumping in without thinking it through,” Javitch says. “That maybe set us back a little bit. Maybe people tried it for the first time and got a subpar experience – the likelihood that they’ll come back as frequently as if they had a good experience is lower.”
Another obstacle is the ever-changing smartphone itself. You can download apps that scan QR codes, but few phones come with a native QR code reader. Apple is building a QR code reader into the iOS 7 version of Passbook, which could potentially boost the technology’s popularity. By the time smartphone manufacturers get around to making QR-code scanning a priority, however, QR codes might be a thing of the past.
“We see QR codes gaining traction among consumers, that is true,” says Forrester Research principal analyst Melissa Parrish. “But there’s a race going on, because if you were to match up the adoption curve of QR codes with the increasing sophistication of mobile devices, those two elements are racing each other. At the point where you’ve got a critical mass of people using QR codes, things like NFC (near field communication) will have already become more important, or image recognition, or other seamless ways for consumers to receive content on their smartphones.”
May QR codes live on in video games, at least, because my, uh, friend’s Animal Crossing villager could really use some new outfits.
by Caitlin McGarry, Techhive